Privacy Policy

Privacy Policy Statement

We are committed to safeguarding your privacy and ensuring that your personal data is protected. This Privacy Policy Statement explains the various personal data we collect and how we process and protect it.

We keep your personal data confidential at all times and ensure that our policies and practices regarding the collection, use, storage, disclosure, transfer, confidentiality and access to personal data comply with the laws of Hong Kong.


Personal Information Collection Statement ("this Statement")

This statement is issued by HALOHK (collectively, "we") in connection with the operation of our retail business in accordance with the Privacy Ordinance.


    1. This statement is updated from the effective date.

    1. definition

      In this statement, unless otherwise stated, certain special terms are interpreted as follows:

      2.1. "database" means the database that stores the personal data of our customers.
      2.2. "Effective Date" i.e. June 15, 2022.
      2.3. "Our App" It can then be used in an application operated by us on a designated mobile device.
      2.4. "Our Customer Hotline" Helpline numbers posted on our website or our app.
      2.5. "Our Associates" HALOHK is a company that deals in retail products or services.
      2.6. "Our Store" This includes " HALOHK " and other forms of retail stores (including online or brick-and-mortar stores) that we may operate from time to time.
      2.7. "Our Affiliates" That is, all retail and manufacturing branches of HALOHK that provide retail products or services to customers.
      2.8. "Privacy Policy" means the Personal Data (Privacy) Ordinance (Chapter 486 of the Laws of Hong Kong)
      2.9. "personal information" Same definition as "personal data" under the Privacy Ordinance.
      2.10. "registered customer" This is a customer who has registered an account with our app or our website.
      2.11. "Our Website" www.halohk.com

Personal Data: What We Collect and Why We Collect Personal Data

    1. To become a registered customer and enjoy our various products and services, you need to provide us with certain necessary personal data. We may also ask you to provide other information to assist us in providing and selecting products and services that we think may be of interest to you. The types of personal data we may collect include your name, address, email, phone number, date of birth, gender, age, shopping preferences and preferences.

    1. HALOHK has the right to collect, keep, process and/or use personal data in the database and as described in the statement. If you are unable or unwilling to provide comprehensive and accurate personal data, we may not be able to provide or continue to provide our various products and services to you.

About the use of your personal data

    1. You agree that we may use and store information about the personal data you provide to us and your use of our website and/or our application to:
      5.1. to process applications from your registered clients;
      5.2. to provide you with our services;
      5.3. the proper administration, operation and maintenance of our website and/or our application;
      5.4. To provide you with periodic information, including details of our retail business and related rewards;
      5.5. provide you with retail products or services you have requested;
      5.6. To process purchase orders from our store, including verifying your payment details/status;
      5.7. conduct sweepstakes, games or contests in which you are a participant;
      5.8. Sort and analyze data so that we can understand your characteristics and purchasing behavior, provide you with other services that better meet your needs, and assist us in selecting retail products or services that may be of interest to you;
      5.9. New services designed and provided to you by us, our affiliates and/or our affiliates, or improvements to existing services;
      5.10. Investigate complaints, suspected suspicious transactions and research service improvement measures;
      5.11. the prevention and detection of crime;
      5.12. make disclosures in accordance with legislation; and
      5.13. Comprehensive behavioral analysis.

    1. With your consent or no objection, we will use your personal data for direct marketing purposes (whether by mail, email, telephone, SMS or whether or not currently applied or available in the future) in relation to the following channel):
      6.1. offers and promotions offered by us and/or our affiliates;
      6.2. Offers and promotions from telecommunications products and/or businesses, e-commerce (including trading platforms and online auctions), payment services, financial, investment and insurance products and services, hotel and travel services and property-related services operated by HALOHK
      6.3. We, together with third-party merchants, provide you with the following types of product or service offers and promotions:
      1. retail products or services;
      2. Finance, investment, insurance, banking and credit cards;
      3. transportation, travel and accommodation;
      4. sports, leisure, recreation and entertainment;
      5. telecommunications products and services;
      6. E-commerce (including transaction and payment platforms and online auctions).

    1. We may disclose and transfer (whether in Hong Kong or overseas) your personal data to agents, contractors who owe us a duty of confidentiality to provide us with administration, data analysis, marketing and research, telecommunications services, professional services or other similar services.

    1. We may disclose or transfer (whether in Hong Kong or overseas) your personal Data to the relevant actual or proposed transferee to use, hold, process or retain your personal data for the purposes described in clauses 5 and 6 of this statement.

Browsing information collected from you (cookies)

    1. We use cookies and similar technologies to collect data about you when you visit our website, our applications and our other related websites (collectively, "these websites"). Cookies are files that store information on your computer's hard drive or browser. This means that we can recognize that you have been on these sites before. We make these sites easier to use and provide you with the best experience by using cookies to evaluate your usage, browsing and shopping habits on these sites, to personalize your site experience and to evaluate your activities on these sites .

    1. The types of information we may collect from you when you enter these websites include:
      - information about the type of browser you are using;
      - details of web pages you have viewed;
      - your Internet Protocol address (IP address);
      - the hyperlinks you have clicked; and
      - The websites you visited before entering our website.

    1. You may refuse to accept cookies by modifying the relevant Internet or browser options on your computer system, but you may thus not be able to use or activate all functions and services of these websites.

about the use of these sites

    1. When you choose to use, visit or download these websites, or allow your device to connect to them via Wi-Fi, we receive information about your location and mobile device, including your custom device's unique identifier, Global Positioning System (GPS) data or Wireless Network Data (WLAN). Your location data is neither stored nor passed on to third parties. If you consent to the use of targeting features and/or enable notifications on your mobile device, we may provide you with targeting information services, including advertisements, search results and personalized content. If you agree to receive communications and advertisements, we may send you push email communications or notifications (such as recommended promotions and products) based on your geolocation data services and/or your previous online activity when you are near our stores ).

      Most mobile devices allow you to turn off location services and push notifications on the device. If you wish to do so, please change the notification settings on your mobile device to reflect your personal preferences. We will follow the relevant instructions on your mobile device for notification.

Your rights to personal data

    1. You have the right to:
      13.1. check whether we hold any of your personal data;
      13.2. access the personal data we hold about you;
      13.3. ask us to correct any inaccurate personal data;
      13.4. Find out our policies and practices with respect to personal data (from time to time) and the categories of personal data we hold;
      13.5. Request not to receive direct marketing communications from us at any time.

      To make any of the above requests, please write to the following address via the online form platform or by email:

      Email: service@halohk.com

      For any enquiries, please call our customer hotline.

    1. In accordance with the Privacy Ordinance, we have the right to charge a reasonable processing fee for requests to access personal data.

Protect your personal data

    1. We take appropriate technical and corporate measures to protect the personal data you provide to us against accidental or unlawful destruction, loss, alteration, disclosure or access to your personal data.

    1. Our website may contain hyperlinks to other websites provided by third parties. We cannot control these third-party websites or any content on these websites. Once you leave our website, we are not responsible for your information and privacy. You should exercise caution and review the privacy statements of the websites you visit.

other

    1. This statement does not limit your rights protected by the Privacy Policy.

    1. In case of inconsistency between the Chinese and English versions of this statement, the Chinese version shall prevail.

    1. This statement is governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

  1. We may update this Statement from time to time and the latest version will be posted on our website and on our App.