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Freight calculation

 Other areas 

Delivery service time and scope

Delivery service hours : Monday to Saturday 9:00 am to 6:00 pm (except Sundays and public holidays)

Delivery scope : Hong Kong, Macau, Taiwan and others

Remark

1. When the goods arrive, please make sure that the packaging or outer carton of the goods is intact, and check whether the ordered quantity matches

2. After you submit the order in the e-store, if the order is accepted by us, we will confirm the delivery time and date with you. However, due to delays in the bank's approval of the credit card you are using, the delivery date will be adjusted accordingly. The delivery person will call you before the goods arrive. Please check whether the ordered goods are complete, and the recipient will write the name and signature on the delivery note to confirm receipt of the goods. All delivery dates and times are estimated delivery dates and times. HALOHK will not be responsible for any loss or damage you may suffer due to delivery delays.

3. If you need to change the delivery address, date and/or time, add additional purchased goods and request delivery together, or change the purchased goods, you must contact us to make arrangements within 2 hours after placing the order (Monday to 9 a.m. to 12 p.m. Saturday, excluding Sundays and public holidays).

4. If the delivery person fails to complete the delivery and sign for the delivery due to security issues or other reasons at your registered delivery address, we have the right to require you to pick up the goods directly at our store or wait for re-delivery. In case of any dispute, we reserve the right to make the final decision.